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We serve Hamilton, Burlington, Oakville, Milton, Georgetown, Ancaster, Hamilton, Dundas, Waterdown, Stoney Creek, Binbrook, Grimsby, Winona, Vineland, Beamsville, Jordan, and St. Catharines, Niagara Falls, Thorold, and Welland.
For fine home residential cleaning we service Hamilton, Burlington, Oakville, Stoney Creek, Winona, and Grimsby.
Naturally Clean provides services Monday-Friday 9:00-19:00. We can offer occasional Saturdays. Additional charge may apply
Naturally Clean is committed to protecting your privacy. Any information that is obtained during a visit will not be mentioned to another client nor used in any manner not befitting of Naturally Clean Employment Standard policy.
Any keys that are provided to Naturally Clean will remain in the care of the owner at all times. Any alarm or safety codes will also remain in the care of the owner. Should you wish to let us into your home and not provide a key, please be aware that there is a half hour window for arrival. Many things can effect our schedules and we do not want to keep you waiting. It is recommended whether you're home or not to leave a key with our company.
Any cancellations or re-scheduling must be completed one business day in advance of your reserved time frame. If Naturally Clean receives less than 24 hours notice, or we cannot access your home on the scheduled day of your cleaning, a cancellation fee of $50 will be charged
Naturally Clean accepts cash. Cheque, or online bank transfers prior to the cleaning for new clients. A $45.00 fee is applied to all returned cheques.
For our regular clients any method of payment is accepted after the cleaning.
We do not use bleach, nor do we bring bleach into your home. If your request that we use bleach in your home please supply us with a bottle and note that we do not take any liability on any damage that may be caused due to the use of bleach.
Because we offer a service and not a product, we do not offer refunds. Although, we do offer additional services to fix any dissatisfaction you may have had with our service. We can either arrange to come back same day (if permitting) or over the next couple days. Ultimately, your satisfaction is key to our success.
The last thing we want is to bring other people's dirt into your home and for this reason Naturally Clean no longer provides a vacuum. Upon our arrival we ask you to leave your vacuum out for us.Cleaners we do provide.
We know word of mouth is the best way of advertising so a 10% discount price will be offered to your next scheduled clean when we complete a job that was referred by you.
Our cleaners are very important to us, and we are very serious about keeping them safe. Unless agreed upon before our visit Naturally Clean does not use ladders, or move anything heavier then 35 lbs. These types of activities put our cleaners in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven, or sofa please move it prior to the cleaning to allow access to the desired area.
Yes we do like to send the same cleaner to your home every time. However, due to unforeseen circumstances this is not always possible but we do make every effort to do so.
Our staff takes extra care with the items in your home. However, sometimes accidents can happen. If you notice something broken or scratched please contact us within 7 days of the clean and we will look into the situation.
Naturally Clean is not responsible to replace or repair any lost, or damaged items.